Refund policy

At A Real Softie, We want you to love what you ordered. Like, "wear it three days in a row" love it. If something's not right, we'll fix it — no drama.

We'll happily refund you if:

• We sent the wrong item (oops — that's on us)
• Your piece showed up damaged or defective

Just reach out within 30 days of your purchase.

To start a refund, email us at support@arealsoftie.com with your order number and a quick note about what went wrong. An actual human will read it and make it right.

This policy may be updated now and then — for the latest version, just email us at support@arealsoftie.com and we'll point you in the right direction.

And to keep your piece soft and happy for the long haul, peek at the washing and care instructions tucked in with your order. Cold wash, inside out, air dry — slow is kind of our whole thing.